top of page

Shipping Policy

Effective Date: March 26, 2026  |  Last Updated: March 26, 2026

Application

At Atarax (“we,” “us,” or “our”), we are committed to processing and shipping your order as efficiently as possible. This Shipping Policy explains how we handle order processing, shipping timelines, delivery estimates, and related issues.

What you should customize before publishing

Replace the placeholders with:

  • your processing time

  • shipping methods

  • whether you ship U.S. only or internationally

  • carrier names

  • support email

  • damage-report window

  • address restrictions if any

 

What I’d recommend for a startup like yours

Unless you already know your fulfillment is very tight, keep the policy conservative:

  • Processing: 2–5 business days

  • Standard shipping: carrier-calculated, estimated at checkout

  • avoid promising exact delivery dates

  • keep delay language clear and realistic

A good simple version for your store could be:

  • Orders processed in 2–5 business days

  • Shipping rates calculated at checkout

  • Tracking sent when the order ships

  • U.S. shipping only for launch, unless you already have international figured out

Order Processing

Orders are typically processed within 2-5 days after your order is placed, excluding weekends, holidays, and any announced closure periods.

 

Once your order has been processed and prepared for shipment, you will receive a shipping confirmation email with tracking information, if available.

​

Please note:

  • Processing time is separate from shipping time.

  • Orders placed after 4:00 pm may begin processing the next business day.

  • During product launches, promotions, holidays, or periods of high order volume, processing times may be longer.

Shipping Rates and Delivery Estimates

Shipping rates are calculated at checkout unless otherwise stated.

Estimated delivery times depend on the shipping method selected, destination, carrier performance, and order volume. Estimated delivery windows are provided for convenience only and are not guaranteed unless we expressly state otherwise.

 

Typical delivery estimates:

  • Standard Shipping: [X–Y business days]

  • Expedited Shipping: [X–Y business days]

  • Other Shipping Options: [describe if applicable]

 

Delivery timelines begin after the order has been processed and shipped.

Shipping Destinations

We currently ship to:

  • United States only / U.S. and select international locations

 

We do not currently ship to:

  • [P.O. Boxes, APO/FPO addresses, certain states or countries, if applicable]

 

If we expand or limit our shipping destinations, we may update this policy accordingly.

Carrier Partners

We may ship orders using carriers such as:

  • USPS

  • UPS

  • FedEx

  • DHS

 

We reserve the right to choose the shipping carrier and service level that best matches your selected shipping option and delivery location.

Tracking Information

If tracking is available for your shipment, tracking details will be sent to the email address provided at checkout once the order has shipped.

 

Please allow time for tracking information to update after label creation.

Delays

While we work to ship orders within the timeframes stated on our Site, delays can occur due to:

  • high order volume

  • carrier delays

  • weather events

  • holidays

  • supply chain issues

  • fraud review

  • incorrect or incomplete shipping information

  • other circumstances beyond our control

 

If we anticipate a significant shipping delay, we may contact you using the contact information provided with your order. FTC guidance for internet orders requires sellers to have a reasonable basis for shipping representations and to address delays when they occur.

Incorrect Shipping Information

Customers are responsible for providing accurate shipping and contact information at checkout.

 

If an order is returned to us due to an incorrect, incomplete, or undeliverable address, we may contact you to arrange reshipment. Additional shipping charges may apply.

 

We are not responsible for delays, losses, or delivery issues caused by incorrect address information submitted by the customer.

Lost, Stolen, or Marked-Delivered Packages

Once a package has been transferred to the shipping carrier, delivery is subject to the carrier’s operations and procedures.

 

If your tracking information shows that your order was delivered but you cannot locate it, please:

  • verify the shipping address

  • check around your delivery location

  • ask household members or neighbors

  • contact the carrier directly

 

If you still need help, contact us at [support email] and we will do our best to assist. However, we are not responsible for packages lost or stolen after confirmed delivery unless required by law or otherwise stated by us in writing.

Damaged Shipments

If your order arrives damaged, please contact us at support@ataraxmovement.com within [X] days of delivery.

 

Please include:

  • your order number

  • photos of the packaging

  • photos of the damaged product

  • a brief description of the issue

 

We will review the issue and work with you on the next steps.

Split Shipments

In some cases, orders may ship in multiple packages depending on product availability, packaging needs, or fulfillment logistics. If this happens, you may receive separate tracking updates.

Shipping Restrictions

We reserve the right to refuse or cancel shipments where required by law, carrier policy, suspected fraud concerns, or other lawful business reasons.

Contact Information

If you have questions about shipping or your order, contact us at:

 

Atarax, LLC

support@ataraxmovement.com

bottom of page